Frequently Asked Questions (FAQ)
Find answers to common questions about shopping with AURRONEX LLC.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is it safe to use my credit card on your website?
A: Yes! We use 256-bit SSL encryption and PCI-compliant payment processing to protect your information.
Q: Can I modify or cancel my order?
A: Please contact us immediately at help@aurronex.com or +1 (406) 204-5498. We'll do our best to accommodate changes before the order ships.
Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, expedited shipping takes 3-4 days, and express shipping takes 1-2 days after processing.
Q: Do you ship internationally?
A: We currently ship within the United States. For international inquiries, please contact us.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on eligible items. Items must be unused and in original packaging.
Q: How do I return an item?
A: Contact us at help@aurronex.com to initiate a return and receive instructions.
Q: How long do refunds take?
A: Refunds are processed within 5-10 business days after we receive and inspect your return.
Products
Q: Are your products authentic?
A: Yes, all products sold by AURRONEX LLC are 100% authentic.
Q: What if I receive a damaged item?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Cushion Covers
Q: What sizes are available for cushion covers?
A: Our cushion covers come in multiple sizes including 35x55cm (rectangular), 45x45cm (square), 50x50cm (large square), and 55x35cm. Each product listing specifies the exact dimensions.
Q: Do cushion inserts come with the covers?
A: No, our cushion covers are sold separately without inserts. This allows you to choose the fill and firmness that best suits your preference.
Q: How do I care for my cushion covers?
A: We recommend spot cleaning for minor marks or gentle machine washing on a delicate cycle with cold water. Always check the care label on your specific cover, as mixed fabric and embroidered designs may have unique requirements. Air dry flat to maintain shape and color vibrancy.
Q: Can I mix and match different patterns?
A: Absolutely! Our cushion collections are designed to layer beautifully together. Try pairing striped designs with abstract patterns from the same color family, or mix different sizes for visual interest. Complementary colorways like teal with ink, clay with amber, or fern green with horizon blue work particularly well together.
Contact & Support
Q: How can I contact customer service?
A: You can reach us at:
Email: help@aurronex.com
Phone: +1 (406) 204-5498
Address: 127 N Higgins Ave Ste 307d #2322, Missoula, Montana 59802 US
Q: What are your business hours?
A: We typically respond to inquiries within 24 hours, Monday through Friday.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!
AURRONEX LLC
Email: help@aurronex.com
Phone: +1 (406) 204-5498